Shipping & Returns

1. Shipping of Physical Books

1.1 Shipping Provider

• Physical books accompanying ASCM Certified courses are shipped directly from ASCM in the United States. 

• Shipping is managed by ASCM’s authorized courier partners. 

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1.2 Shipping Timeframes

• Books will typically be dispatched within 5-10 business days of course registration and payment confirmation. 

• Estimated delivery time varies based on your location:  

  • Kenya & East Africa: 10-20 business days. 

  • Other Regions: 15-30 business days. 

• ​​Delivery delays may occur due to customs processing, public holidays, or unforeseen courier issues. 

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1.3 Shipping Fees

• Shipping costs are included in the course fee unless otherwise specified during registration. 

• Recipients are responsible for any additional customs duties, taxes, or import charges. 

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1.4 Shipping Address

• Participants must provide an accurate and complete shipping address when purchasing a course. 

• PSA and ASCM are not responsible for delayed or failed deliveries caused by incorrect or incomplete addresses. 

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2. Order Confirmation and Tracking

• Upon confirmation of enrolment and payment, you will receive an email notification with shipping details. 

• Tracking information, where available, will be provided to monitor the delivery status of your materials. 

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3. Returns and Replacements 

3.1 Damaged or Defective Books 

If your book arrives damaged or defective: 

• Notify PSA at academy@pamsteele.org within 7 days of receiving the shipment. 

• Include a description of the issue and, where possible, attach clear photographs of the damage. 

• Resolution:

  • PSA will coordinate with ASCM to arrange a replacement. 

  • You may be required to return the defective book before a replacement is issued. Return shipping costs will be covered by ASCM where applicable.

 

3.2 Non-Delivery

If you do not receive your book within the estimated delivery timeframe: 

• Contact PSA at academy@pamsteele.org with your order details and tracking information. 

• PSA will liaise with ASCM to investigate and resolve the issue. 

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3.3 Returns for Other Reasons

• Books cannot be returned or exchanged for reasons other than damage, defect, or non-delivery. 

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4. Customs and Import Duties

• Books shipped internationally may be subject to customs clearance procedures and import duties. 

• These fees, if applicable, are the sole responsibility of the recipient. 

• PSA and ASCM cannot estimate or influence customs charges. We recommend checking with local customs authorities for more details.

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5. Contact Information 

For all shipping or returns inquiries, please contact us: 

Pamela Steele Associates Limited 
Email: academy@pamsteele.org 
Postal Address: Mega Plaza B, 10th Floor, 

Oginga Odinga Road,  

PO Box 25476285491 – 40100, 

Kisumu, KENYA 

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We aim to respond to all inquiries within 1 business day. 

 

By purchasing an ASCM Certified course through Pamela Steele Associates, you acknowledge and accept this Shipping and Returns Policy. ​​

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